Refund policy
ManeLume — Refund & Returns Policy
Last updated: October 2026
At ManeLume, customer satisfaction is important to us. We want you to shop with confidence and understand our return and refund process.
1. 30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To qualify for a return:
* The product must be unused.
* The product must be in its original packaging.
* All original accessories and included items must be returned.
* Proof of purchase or your order number is required.
To initiate a return, please contact us at support@manelume.com.
2. How to Request a Return
To request a return, email our customer support team with:
* Your full name.
* Your order number.
* The product you wish to return.
* The reason for your return.
Our team will review your request and provide return instructions.
Please do not send products back without first contacting customer support.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Include your order number and photographs showing the issue.
We will review the situation and arrange an appropriate resolution, including a replacement or refund where applicable.
For confirmed damaged, defective, or incorrect products, ManeLume will cover the applicable return shipping costs.
Nothing in this policy limits your rights under applicable consumer protection laws.
4. Refund Processing
Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.
Approved refunds will be issued to your original payment method.
Refunds are typically processed within 5–10 business days after approval.
Your bank or payment provider may require additional time to reflect the funds in your account.
5. Return Shipping Costs
For standard returns due to a change of mind, return shipping costs are the customer’s responsibility.
If the product arrives damaged, defective, or incorrect, ManeLume will cover the applicable return shipping costs.
6. Non-Returnable Items
Products that have been used, damaged through misuse, or returned without their original packaging may not qualify for a standard change-of-mind return.
This restriction does not affect your statutory rights concerning defective, damaged, or incorrectly supplied products.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@manelume.com.
We will attempt to accommodate cancellation requests before an order has been processed or shipped.
Once an order has shipped, our standard return procedure may apply.
8. Shipping Information
For information about shipping destinations, processing times, delivery estimates, and tracking, please visit:
https://manelume.com/policies/shipping-policy
9. Contact Information
If you have any questions regarding returns, refunds, or your order, please contact us.
Store: ManeLume
Website: https://manelume.com
Customer Support Email: support@manelume.com
We are happy to assist you.